CRM Consulting
Level-up your customer satisfaction to ensure a smooth business process
Whether it is our customers or their end-users, customer satisfaction has always been our strongest suite
Areas to Engage Our CRM Consultants
When it comes to developing CRM solutions, our expertise spanning over 20+ years makes us masters of pathbreaking innovations in a number of areas:
Gap Analysis
Quantify and analyze gaps between existing system and future growth prospects and prioritize actions. We conduct in-depth analysis of your existing processes, your business goals, apps running and formulate a consolidated report that can be beneficial while crafting growth-focused business processes, application development and enterprise app installation.
Solution Design
Find solutions that are bit fit with your organization and decision-making processes; save time and money with working solutions. We offer appropriate design solutions by working in close collaboration with your internal teams. Our design teams start with several options and assist you in choosing the most appropriate solution according to your business prospect.
Process Transformation
Modernize your existing business processes to attract new streams of revenue. CRM experts are adept in identifying the lags in your business process and will help you transform legacy business processes by integrating new perspective to drive your business goals. Expect a full spectrum of support and transformation services to help you make a shift.
App Modernization
Get done with outdated apps that carry security and privacy risks. Uncover your true sales potential with a modernized take on existing apps. Our experts will boost your client relationship rates by modifying or entirely rebuilding legacy apps by upgrading your tools to boost your enterprise process and get your business ready to face the challenges of growth.
CRM SOlution
Unlock Full Potential of Your CRM Solution
We have a dynamic development process that mitigates risk and warrants proper implementation.
CRM consultation services encapsulates all the aspect of implementation, execution and training. We guarantee that the process works as envisioned and we train your internal team to properly optimize your new software before the solution hits the market. We provide full spectrum support throughout the development lifecycle of your software solution and will step in for any concern to fix a turbulent process or streamline sales cycles.
We extend robust support throughout the development lifecycle of your product and step in when required to take charge of failing processes or to streamline sales cycle. We use a six-step process to ensure that your project is fully covered and well executed, right from the start to the finish.
Integrate a full spectrum of development measures from analyzing to planning, testing and strategizing to align with your business objectives.
The Biggest Advantage of a Custom CRM – You Choose the Functionality
Marketing
Manage event-triggered, personalized campaigns across different marketing and advertising channels.
Lead capture
Connect your CRM to all lead generation sources and step away from time-consuming manual lead registration.
Customer service
Organize an effective contact center with multi-channel case capture, rule-based case routing, and quick agents’ access to a knowledge base.
Sales
Increase the speed and quality of lead processing with live AI assistance, gain visibility throughout an end-to-end sales pipeline, and help your salespeople be efficient in daily tasks.
Field service
Help your field workers carry out on-site visits with maximum efficiency.
Call center
Arrange automated routing of inbound calls, outbound call scheduling, and call recording for further analysis and service improvement.
Customer feedback management
Set up surveys for feedback collection and analyze customer sentiment in real time.
Reporting
Spot optimization opportunities and foster data-driven business planning with intuitive reports.
Customer self-service
Create a space where customers can find quick answers to the most common challenges and reduce your customer service workload.
CPQ and billing
Control your pricing data (multiple price books, seasonal discounting, multi-tier pricing, and more) and automate quote and invoice generation.
Order fulfillment
Support different order fulfillment scenarios, optimize order routes with intelligent order allocation to different inventory locations and manage order returns.
Pack all the required functionality into a single CRM
Let’s discuss what workflows you need to automate.